Shipping Policy
Last Updated: 10/10/2025
Thank you for shopping with Perfumelle!
This Shipping Policy explains how we process, ship, and deliver your orders.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Delivery Time
Our standard delivery time is 6 to 12 business days from the date your order is shipped.
Delivery times may vary depending on your location and local postal services.
Please note that delays may occur due to:
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Customs clearance
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Public holidays or unforeseen circumstances
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Courier or logistics issues beyond our control
3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation message containing tracking information (if available).
Tracking updates may take 24–72 hours to appear after shipment.
4. Shipping Costs
Shipping is free on all orders unless otherwise stated during checkout.
In rare cases, additional customs or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.
5. Incorrect Address Information
Please make sure all shipping details are correct before completing your order.
Perfumelle is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.
6. Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us as soon as possible via WhatsApp: +37253362213.
We will assist you in tracking the shipment and, if necessary, arrange a suitable solution.
7. Customs and Import Taxes
Perfumelle is not responsible for any customs duties, import taxes, or additional fees that may apply in your country.
All such charges are the customer’s responsibility.
8. Contact Us
If you have any questions about shipping or your order status, please reach out to us directly on WhatsApp: +37253362213.
Our support team will be happy to assist you.
