Refund & Return Policy
Last Updated: [Insert Date]
Thank you for shopping with Perfumelle.
We value your satisfaction and want you to feel confident with every purchase.
Please read our Refund & Return Policy carefully to understand our procedures and conditions.
1. Eligibility for Returns
We accept returns only under the following conditions:
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The item must be unused, unopened, and in its original packaging.
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The return request must be made within 14 days of receiving your order.
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Proof of purchase (order confirmation or receipt) is required.
Due to hygiene and safety reasons, we cannot accept returns of opened perfume bottles or products that show signs of use.
2. How to Request a Return
To request a return, please contact us via WhatsApp: +37253362213 with your order number and a brief explanation of the issue.
Our support team will review your case and provide detailed return instructions if your request is approved.
Please do not send back any items before contacting us.
3. Return Shipping Costs
Customers are responsible for the cost of return shipping, except in cases where:
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You received the wrong item.
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The product arrived damaged or defective.
In such cases, Perfumelle will cover or reimburse the shipping cost.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Please note that shipping fees (if any) are non-refundable.
5. Exchanges
At this time, we do not offer direct exchanges.
If you wish to receive a different product, please request a refund for your original item (if eligible) and place a new order.
6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery via WhatsApp: +37253362213.
We may ask for photos or videos of the damaged product to speed up the resolution.
A replacement or refund will be arranged promptly.
7. Non-Returnable Items
The following items cannot be returned or refunded:
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Opened or used perfumes
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Items not in their original condition or packaging
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Gift cards or promotional items
8. Contact Us
For all return or refund requests, please contact our customer service team through:
📱 WhatsApp: +37253362213
Our team is available to assist you with any issues regarding your order.
